1. Introduction
AUSTIN Education Foundation Pvt. Ltd. (operating as "Online AUSTIN") is committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.
We respect your right to privacy regarding any personal information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you:
Personally Identifiable Information (PII)
While using our Service, particularly during registration or checkout, we may ask you to provide us with certain personally identifiable information. This includes:
- Full Name and Date of Birth (for mandatory age verification)
- Email Address and Mobile Number (for account security)
- Residential Address (State, City, Province)
- Government ID (Citizenship/Passport) (if required for exam registration)
Academic & Performance Data
To tailor your learning experience track progress, our system automatically records:
- Target scores for IELTS, PTE, or Duolingo.
- Mock test results and section-wise scores.
- Audio recordings submitted for Speaking tests.
Technical Usage Data
We collect information on how the Service is accessed and used, including IP address, browser type, device model, and operating system diagnostics.
3. Purpose of Data Processing
- Service Delivery Account management, identity verification, and course access.
- Personalized Learning AI-driven performance analysis and study planning.
- Transaction Processing Secure payment processing, invoicing, and tax compliance.
- Communication Administrative updates, policy changes, and exam reminders.
- Platform Improvement Analyzing trends to improve user experience.
- Legal Compliance Adherence to Nepali laws and regulations.
5. Data Security Measures
We implement robust security measures to protect your data, though no digital transmission is absolute.
- Encryption: SSL technology encrypts sensitive data in transit.
- Database Security: Passwords are hashed and salted (bcrypt) before storage.
- Access Control: Strict confidentiality obligations for staff with data access.
7. Your User Rights
Under the Privacy Act 2075 of Nepal, you maintain the following rights:
- Right to Access You have the right to request copies of your personal data held by us.
- Right to Rectification You can request correction of any inaccurate or incomplete information.
- Right to Erasure You have the right to request the deletion of your personal data under certain Legal conditions.
- Withdraw Consent If processing is based on consent, you may withdraw it at any time.
Contact Us
For questions regarding this policy or to exercise your rights, please contact our Data Protection Officer.
AUSTIN Education Foundation Pvt. Ltd.
We strive to respond to all inquiries within 30 days as mandated by local regulations.