1. Introduction
Austin Education Foundation Pvt. Ltd. (operating as "Online Austin") is committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.
We respect your right to privacy regarding any personal information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
A. Personally Identifiable Information (PII)
While using our Service, particularly during registration or checkout, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes but is not limited to:
- Full Name and Date of Birth (for age verification)
- Email Address and Mobile Number (for account security and OTPs)
- Residential Address (State, City, Province)
- Government ID (Citizenship/Passport) if required for specific exam registration assistance.
B. Academic & Performance Data
To tailor your learning experience and provide accurate feedback, our system automatically records:
- Target scores for IELTS, PTE, or Duolingo.
- Mock test results, section-wise scores (Reading, Writing, Listening, Speaking).
- Time spent on specific modules and video lessons.
- Audio recordings submitted for Speaking tests (used solely for grading).
C. Technical Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, device model, operating system, unique device identifiers, and other diagnostic data.
3. Purpose of Data Processing
Online Austin processes your data for specific, legitimate business purposes, including:
- Service Delivery: To create and manage your account, verify your identity, and provide access to purchased courses and mock tests.
- Personalized Learning: To analyze your performance data via our AI algorithms and generate customized study plans and weakness reports.
- Transaction Processing: To process payments securely, issue invoices, and maintain transaction history for tax compliance.
- Communication: To send you administrative information, such as changes to our terms, conditions, and policies, as well as exam date reminders.
- Platform Improvement: To analyze user behavior and trends to improve the functionality, content, and user experience of our website and app.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes in Nepal.
5. Data Security Measures
The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information:
- Encryption: All sensitive data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
- Database Security: User passwords are hashed and salted using industry-standard algorithms (e.g., bcrypt) before storage. We never store passwords in plain text.
- Access Control: Access to personal data is restricted to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7. Your User Rights
Under the Privacy Act 2075 of Nepal and applicable international standards, you have specific rights regarding your data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions (e.g., if you close your account).
- Right to Withdraw Consent: If we are processing your data based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact our Data Protection Officer at the contact details provided below.
Contact Us
If you have any questions about this Privacy Policy, please contact us: